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Refund & Return Policy

Refund Policy – If you are not 100% satisfied with your purchase, simply send it back within 7 days and we’ll refund the full cost of the item minus shipping costs and please check the following points

• Discounts applied in checkout
• Bundle offers, rebates, and coupons
• Prices that require a minimum quantity purchase
• Accurately estimate design tickets during planning sessions.
• Damaged, used, or refurbished items
• Price errors
• In-store prices
• No price matches for prices shown from November through New Year.

Sbj-store is dedicated to providing quality products to every customer. If the products purchased from Sbj-store website are faulty or does not match the description in the original listing, customer is allowed to do exchange or refund. Returns and Exchange
If you changed your mind, we will refund the purchase price or exchange those item(s) which were purchased on online store, subject to the following conditions; Only item(s) purchased from our website will exchange and Refund. Refund request must be submitted within 7 working days upon receipt of item(s) before installation. We only accept one time exchange or Return for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included We only accept Refund for items that have not been installed and must be in its original packaging with all tags attached and gift with purchase (if any) included All exchanges are depending on the stock availability after an exchange request is submitted. Kindly note that all returned products will be inspected for their conditions and quality upon receipt. Sbj-store reserves the right to reject exchange or return requests if the item(s) are not in compliance with the requirements in the preceding paragraph. For refund or exchange, Please contact us at support@Sbj-store.com operation hours Monday to Saturday 10 am – 6 pm, excluding Public Holiday.
Once the returns policy has been met, we will offer exchange or refund within 30 days.
The refund will be issued in the original model of payment. Cancel Order
For cancellation order, please contact us within 7 working days before your shipping day or installation day.
We will do our best to accommodate your cancellation request, as long as order has not been processed yet.
Once your order is processed and shipped, we can no longer make any changes.
You will have to wait for it to arrive and then contact our service team at support@Sbj-store.com operation hours Monday to Saturday 10 am – 6 pm, excluding Public Holiday.

Contact Email our Support Team: support@Sbj-store.com